Availability
A dependable point of contact
For the properties we look after accordingly, we take fault and emergency reports in a structured way outside regular business hours.
Emergency / on-call service
On the spot fast
in an emergency.
For faults and emergencies outside regular business hours, we are reachable for the properties we look after. We assess the situation, initiate suitable initial measures and, where needed, coordinate the further handling by a specialist firm.
- Reachable
- Outside regular business hours, a dependable point of contact is available for the properties we look after.
- Ready to act
- We assess the situation on site and initiate suitable initial measures.
- Coordinated
- Required specialist firms are engaged as needed and the further work is followed through.
What we take care of.
Coordination
Taking the right action
We assess the situation, initiate suitable initial measures and bring in the right specialist firm where needed.
Scope of services
This is what we handle for you
At a glance
- Availability outside regular business hours according to the agreed on-call model
- Taking fault and emergency reports for the properties we look after
- Sorting incoming reports by urgency and responsibility
- Informing the agreed contacts and responsible bodies promptly
- Assessing the situation by phone and, if needed, on site
- Initiating suitable initial measures within the agreed scope of services
- Coordinating the required specialist firms and other parties involved
- Documenting reports, decisions and measures taken in a traceable way
How we work
From enquiry to ongoing care
Step 01
Enquiry
You briefly tell us the property, scope and preferred date, by phone or via the contact form.
Step 02
Site visit and quote
We look at the property on site and prepare a quote with a clearly defined scope of services.
Step 03
Execution
Fixed contacts, fixed intervals, documented visits. You don’t have to worry about anything else.
Get in touch.
Do you need a dependable point of contact outside regular business hours too? Give us a call or request a quote directly. We are happy to explain the right setup for your property.